Legal
Your privacy matters to us. This policy explains how Stacknsnack collects, uses, and protects your personal information. Last updated: May 21, 2026.
1. What Information We Collect
Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, delivery address, and payment information.
Order Information: We collect details about the items you order, your order history, preferences, and dietary requirements you choose to share.
Device Information: We collect information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.
Location Data: With your permission, we collect precise location data to determine delivery zones, estimate delivery times, and show nearby kitchen locations.
Usage Data: We collect information about how you interact with our website and app, including pages visited, time spent, clicks, and features used.
2. How We Use Your Information
To process and deliver your orders, including sharing necessary information with our delivery partners.
To communicate with you about your orders, account, promotions, and service updates.
To improve our services, develop new features, and personalize your experience.
To detect and prevent fraud, abuse, and security incidents.
To comply with legal obligations and enforce our terms.
3. How We Share Your Information
Service Providers: We share information with trusted third-party service providers who help us operate our business, including payment processors, delivery partners, cloud hosting providers, and analytics services.
Business Partners: With your consent, we may share information with partners who offer promotions or services jointly with us.
Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, analyze usage patterns, and deliver targeted advertising.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
5. Data Security
We implement industry-standard security measures including encryption, secure socket layer (SSL) technology, and regular security audits to protect your information.
Payment information is processed by PCI-DSS compliant payment processors. We do not store your full credit card details on our servers.
While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct inaccurate information through your account settings or by contacting us.
Deletion: You can request deletion of your personal information, subject to certain legal and operational obligations.
Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting us.
Data Portability: You can request your data in a structured, machine-readable format.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Order and transaction records are retained for a minimum of 7 years for tax and accounting purposes.
Inactive accounts may be deactivated and data archived after 2 years of inactivity.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of significant changes by posting a prominent notice on our website or sending you a direct notification.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
